Terms & Conditions

Terms & Conditions

Welcome to VMA Solutionz LLC. These Terms & Conditions ("Terms") govern your access to and use of our website, services, communications, and related platforms operated by VMA Solutionz LLC ("VMA Solutionz LLC," "we," "our," or "us").

By accessing our website, engaging our services, or communicating with us through any channel, including SMS, email, phone, or web-based platforms, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of our services immediately.

Definitions

Client

Any individual, healthcare provider, medical practice, clinic, DME supplier, healthcare organization, or entity that engages VMA Solutionz LLC for services.

Virtual Medical Assistant (VMA)

A trained healthcare support professional provided by VMA Solutionz LLC to perform administrative, operational, and non-clinical healthcare support services.

Services

All virtual staffing, administrative support, revenue cycle management (RCM), credentialing, DME consulting, patient support, and related healthcare business services provided by VMA Solutionz LLC.

Scope of Services

VMA Solutionz LLC provides HIPAA-compliant, non-clinical healthcare support services designed to improve operational efficiency, patient experience, and revenue performance.

Our services include, but are not limited to:

Virtual Medical Assistant Services

  • Medical Receptionists
  • Appointment Scheduling
  • Front Desk Support
  • Medical Scribes
  • Patient Communication Assistance
  • Data Entry Support
  • Referral Coordination
  • Refill Request Management
  • Administrative Support
  • Credentialing Assistance

Revenue Cycle Management (RCM) Services

  • Eligibility & Benefits Verification
  • Prior Authorization
  • Charge Entry
  • Medical Coding Support
  • Claim Submission
  • Payment Posting
  • Accounts Receivable Management
  • Denial Management
  • Patient Billing
  • Reporting & Analytics

DME Services

  • DME Business Setup
  • DMEPOS Accreditation Assistance
  • Medicare & Medicaid Enrollment
  • Compliance Documentation
  • Credentialing & Enrollment
  • Clinical Affiliation Development
  • Digital Marketing Support
  • Business Growth Consulting

Service Limitations

VMA Solutionz LLC does not provide:

  • Medical diagnosis
  • Clinical treatment
  • Medical decision-making
  • Prescription authority
  • Professional medical advice
  • Emergency healthcare services

All clinical decisions remain solely the responsibility of the licensed healthcare provider or healthcare organization.

HIPAA Compliance & Confidentiality

VMA Solutionz LLC is committed to protecting patient privacy and maintaining compliance with applicable healthcare privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA).

All team members are trained on confidentiality, data protection, and secure handling of Protected Health Information (PHI).

Clients are responsible for ensuring that their own internal systems and processes comply with applicable healthcare regulations.

SMS Communication Terms

Consent to Receive SMS Messages

By providing your mobile phone number and opting into SMS communications, you consent to receive text messages from VMA Solutionz LLC regarding:

  • Appointment reminders
  • Service updates
  • Billing notifications
  • Account-related communications
  • Customer support responses
  • Operational notifications

Consent to receive SMS messages is not a condition of purchasing services.

Message Frequency

Message frequency may vary depending on your relationship with VMA Solutionz LLC and the services being provided.

Typically, recipients may receive between 2–5 messages per day, although message volume may vary based on service activity and communication needs.

Opt-In Confirmation Message

Example:

"Thank you for opting in to SMS messages from VMA Solutionz LLC. Reply STOP to unsubscribe at any time. Reply HELP for assistance. Message and data rates may apply. Message frequency may vary."

Opt-Out Policy

You may opt out of receiving SMS communications at any time by replying:

STOP

Upon opting out, you will no longer receive SMS communications unless you re-subscribe.

Example Opt-Out Message

"You have successfully unsubscribed from SMS communications from VMA Solutionz LLC. No further messages will be sent. Reply START to re-subscribe."

Re-Subscription

To resume SMS communications, reply:

START: Example START Message

"Welcome back to VMA Solutionz LLC SMS communications. Message frequency may vary. Reply STOP to unsubscribe or HELP for assistance."

HELP Request

If you need assistance, reply:

HELP: Example HELP Message

"Thank you for contacting VMA Solutionz LLC. A representative will assist you shortly. For immediate assistance, please contact us using the information below."

Communication Information

Phone: +1 (Insert Number)

Email:  info@vmasolutionsllc.com

Website: www. vmasolutionzllc.com

Messaging Disclosures

Message & Data Rates

Standard message and data rates may apply according to your mobile carrier plan.

Messaging Frequency

Message frequency varies based on service activity, account status, and communication preferences.

Customer Support

For assistance, reply HELP or contact us through our phone number, email address, or website.

Privacy & Data Security

Your privacy is important to us.

Information collected through our website, SMS communications, email, and service interactions is handled in accordance with our Privacy Policy.

VMA Solutionz LLC:

  1. Does not sell personal information.
  2. Does not share SMS opt-in data with third parties for marketing purposes.
  3. Uses commercially reasonable safeguards to protect client and patient information.
  4. Maintains secure communication practices to support HIPAA compliance.

Client Responsibilities

Clients agree to:

  1. Provide accurate and complete information.
  2. Maintain compliance with applicable healthcare regulations.
  3. Review and verify all information submitted on their behalf.
  4. Maintain appropriate supervision of clinical activities.
  5. Notify VMA Solutionz LLC promptly of any changes affecting services.

Limitation of Liability

To the fullest extent permitted by law, VMA Solutionz LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services.

Our liability shall be limited to the amount paid by the client for services during the applicable service period.

Intellectual Property

All content, branding, materials, logos, training resources, and proprietary processes provided by VMA Solutionz LLC remain the exclusive property of VMA Solutionz LLC unless otherwise agreed in writing.

Unauthorized reproduction or distribution is prohibited.

Changes to These Terms

VMA Solutionz LLC reserves the right to modify or update these Terms at any time.

Updates may be communicated through:

  1. Website notifications
  2. Email communications
  3. SMS notifications
  4. Client account communications

Continued use of our services after modifications constitutes acceptance of the updated Terms.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the State in which VMA Solutionz LLC operates, without regard to conflict of law principles.

Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

VMA Solutionz LLC

Email: info@vmasolutionsllc.com
Website: www.vmasolutionzllc.com
Phone: +1 (Insert Number)
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)